Refund Policy
Refund Policy
At Whimsical Willow Garden Boutique, we aim to provide a smooth and transparent refund process.
Refund Eligibility
Refunds are issued once a return has been received and inspected, or when a replacement is not possible.
Approved refunds may include:
- Full refunds
- Partial refunds
- Store credit
depending on the situation.
Refund Timing
Refunds are processed within 3 business days after return confirmation or approval.
Please note:
- It may take additional time for your bank or payment provider to post the refund to your account
Damaged or Defective Items
If an item arrives damaged, defective, or incorrect, we will work with you to resolve the issue promptly.
Depending on the situation, we may offer:
- A replacement
- A full refund
- A partial refund
- Store credit
Non-Refundable Items
The following items are non-refundable:
- Garden design consultations and digital services
- Final sale or non-returnable items clearly marked at the time of purchase
Shipping Costs
Shipping costs are non-refundable unless the return is due to damage, defect, or an error on our part.
Contact Us
For any questions regarding refunds, please contact us at:
info@whimsicalwillowgardenboutique.com