Shipping policy

Shipping Policy

Shipping Costs

Shipping costs are based on your order total:

  • Orders under $100.00 ship for a flat rate of $15.00.

  • Orders of $100.00 or more ship free, including items that require freight delivery.

Freight Items

Any item weighing 100 lbs or more is classified as a freight item. After you place an order that includes a freight item, we will contact you directly to confirm your delivery address and coordinate freight delivery arrangements with the carrier before the order ships.

Order Processing & Delivery

Orders are shipped directly from our suppliers. Processing and delivery times vary depending on:

  • product size and weight

  • supplier location

  • destination

  • carrier conditions


Delivery times are estimates, not guarantees.


Some items—especially large or heavy garden décor—may ship via freight and may arrive in multiple packages.

Tracking

Tracking information is provided once your order ships. Tracking updates depend on the carrier and may not appear immediately.

Delays

We are not responsible for delays caused by:

  • freight carriers

  • weather

  • holidays

  • regional or global disruptions

Incorrect Address

Customers are responsible for providing accurate shipping information. Address changes or cancellations are not guaranteed once an order is placed.


Orders returned due to address errors may not be eligible for a refund.

Coordinated Freight Delivery

Oversized or specialty items, and any item weighing 100 lbs or more, ship via freight carrier to ensure proper handling.


After your purchase, we personally confirm your delivery address with you and coordinate scheduling with the freight carrier. We remain your primary point of contact throughout the process to help ensure everything runs smoothly.


Delivery is typically curbside unless otherwise arranged.


Please allow approximately 1–3 weeks for delivery, depending on location.


PLEASE NOTE: Customers are responsible for ensuring accurate delivery information and adequate access at the time of delivery. Any additional charges resulting from missed delivery appointments, refusal of shipment, incorrect address information, or undisclosed access requirements are the customer's responsibility, not ours, and are not covered by our shipping rates. These charges must be paid by the customer before delivery can be rescheduled.

Customer-responsible charges may include, but are not limited to, redelivery fees, storage fees, residential or liftgate surcharges, limited access fees, address correction charges, reconsignment fees, and return freight costs.